Custom Relationship Management Solutions
http://www.1tech.eu/solutions/crm.html
What is CRM?
CRM is Customer Relationship Management, also sometimes known as relationship marketing or customer management. CRM is often used to refer to software applications that support the CRM business process, but CRM is more than just software, it is a way of doing business. CRM methodologies focus on creating and developing individualized customer relationships in order to maintain a loyal customer base. It’s quite a bit less expensive to maintain a good relationship with an existing customer than to woo a new customer, so purchasing software that helps enhance a customer’s experience has become a popular business practice. By implementing a program where sales, marketing, distribution and customer service representatives can all easily access a customer’s history of past interactions with the company, enterprises can maximize their ability to upgrade or cross-sell to customers. Also, the company increases its chance of customer satisfaction through quicker resolution of any issues that a customer might have.
What 1Tech can do for you:
A major benefit can be the development of better relations with your existing customers, which can lead to:
· Increased sales through better timing due to anticipating needs based on historic trend
· Identifying needs more effectively by understanding specific customer requirements
· Cross-selling of other products by highlighting and suggesting alternatives or enhancements
This can lead to better marketing of your products or services by focusing on:
· Effective targeted marketing communications aimed specifically at customer needs
Ultimately this could lead to:
· Increasing your overall efficiency and reducing total cost of sales
Solutions:
- View a complete history of each contact
- Dashboard displays a complete snapshot of your day
- Manage contacts, email and calendars
- Manage schedules and create recurring activities for multiple users
- Automate scheduling of follow-up activities
- Send, store and retrieve emails, letters and faxes
- View opportunities, sales and support cases
- Multi-level fields track unlimited amounts of information
- View a company’s complete and up-to-date hierarchy
- Tailor the system to capture the exact data you need
- Integrates with third-party financial applications
- Create links between documents and other files
- Integrates with your phone system for auto-dial and screen-pop technologies
